Refund policy

Returns


If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.


You can return a product for up to 14 days from the date you received the goods.


Any product you return must be in the same condition you received it and in the original packaging.


Some types of goods are exempt from being returned. These include Gift cards
& Downloadable software products.


To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted (if applicable):


  • Book with obvious signs of use and a DVD that has been opened
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Refunds (if applicable)


Once your return is received and inspected, we will send you an email or give you a call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@claritystamp.com.


Sale items (if applicable)


Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@claritystamp.com and send your item to:


Claritystamp Limited
Unit F, Fircroft Way
Edenbridge
Kent
United Kingdom
TN8 6EL


Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping


To return your product, you should mail your product to:

Claritystamp Limited
Unit F, Fircroft Way
Edenbridge
Kent
United Kingdom
TN8 6EL


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, we recommend that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.